FREQUENTLY ASKED QUESTIONS

What is your return policy?

All sales are final.

As our inventory consists primarily of vintage and one-of-a-kind pieces, items may show signs of age, wear, and character consistent with their history. We encourage customers to review photos carefully and contact us with any questions prior to purchase.

Do you offer delivery?

We can offer local delivery depending on the piece, otherwise we recommend using LUGG.

For larger items to NYC, we can help coordinate third-party moving options. Please contact us before purchasing for a delivery quote.

How does local pickup work?

Online orders may be picked up at our Northport shop at 166 Main Street, during store hours. Wednesday - Friday 11AM-6PM, Saturday 10AM-6PM, Sunday 10AM-5PM.

Once your order is placed, you will receive an email confirmation with pickup instructions. Most orders are ready within 24 hours.

How long will you hold my purchase?

Purchased items must be picked up within 3 weeks unless other arrangements have been made in advance.

If additional storage is required, please contact us prior to the pickup deadline. Storage fees may apply based on availability.

Do you offer holds or deposits?

No. All merchandise is available on a first-come, first-served basis. We do not place items on hold or accept deposits.

Can someone help load my purchase?

Please plan to bring assistance for larger items. Our staff may not always be available to help move or load furniture and oversized pieces.

Do you offer sourcing services?

Yes. We offer custom sourcing for vintage furniture, artwork, decorative objects, and one-of-a-kind finds.

To learn more, visit our Services page or contact us directly at shop@croftplace.com